This guide summarizes common questions for first-time XS.com users regarding account opening, deposits and withdrawals, and trading conditions. When in doubt, start by checking the member interface and official information provided
This page is based on information published on the official XS.com Japanese website as of June 5, 2026. Please note that the latest terms and conditions and specific restrictions may change, so always check the official website and member screen for the most up-to-date information
About opening an account
How long does it take to open an account?
While filling out the application form itself can be done quickly, the time it takes to actually start trading will vary depending on identity verification and the review process
What documents are required?
Generally, you will need to provide proof of identity and proof of address. Checking the expiration date and contents of the documents before submitting them will help avoid the need for resubmission
About deposits and withdrawals
Will the payment be reflected immediately?
While many services such as cards, e-wallets, and cryptocurrencies offer instant processing, bank transfers can take longer, often on a business day basis
How long does it take for the withdrawal to be credited?
Processing times vary depending on the method; wallet-based methods are relatively fast, while card and bank transfers can take several days. If you're in a hurry, it's best to check the estimated processing times for each method beforehand
Can I withdraw funds using a different method than the one I used to deposit them?
The terms of use displayed on the member screen take precedence. The available withdrawal methods may vary depending on your name and transaction history
Terms and Conditions
Is the maximum leverage always available?
No. The actual limits that apply vary depending on the account type, instrument, trading volume, and effective margin
Which account has the narrowest spread?
It's essential to compare not only the size of the platform but also the total cost, including whether or not there are transaction fees. This difference is especially noticeable in short-term trading
Are there features like zero-cut or negative balance protection?
If you plan to use high leverage, it's important to check not only the zero-cut policy but also the forced stop-loss level and any exceptions
Confirmation before use
The FAQ is for initial confirmation only. Before proceeding with the actual procedure, please also refer to the detailed guide on the relevant page and the official instructions